Send in-app feedback to Zendesk instead of Baserow - #1409
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Preview deployed: https://preview-1409.staging.documentcloud.org |
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Feedback submitted through the app now opens a Zendesk ticket instead of
adding a row to a Baserow table.
- Tickets are tagged "documentcloud" plus the feedback type ("comment",
"question" or "bug") so support can filter on them.
- The attribution fieldset is now an email input, pre-filled for
signed-in users, since Zendesk needs an address to open a ticket and
follow up. That replaces the anonymous option: we can't accept
anonymous feedback and still route it through support.
- The form action validates the message and email, and returns a failure
so the form can show an error state.
Zendesk suggests the node-zendesk client, but it's a Node library and we
deploy to Cloudflare Workers, so this calls the REST API with fetch, the
same way the rest of our API modules work.
Configured with ZENDESK_SUBDOMAIN, ZENDESK_EMAIL and ZENDESK_API_TOKEN,
documented in the README.
Refs #1374
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01PBs5pBRFmXT9DMTVxgzKxw
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Feedback submitted through the app now opens a Zendesk ticket instead of adding a row to a Baserow table.
We call ZenDesk's REST API directly, instead of using a library.
Configured with
ZENDESK_SUBDOMAIN,ZENDESK_EMAILandZENDESK_API_TOKEN, documented in the README.Closes #1374