Recording Exceptions  #134

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1. turtledreams commented on May 23, 2024

   

   turtledreams

   on May 23, 2024

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   @cherpake Thank you for letting us know. Can you share the 'Utilities > Incoming Data Logs' from your server if possible? Also do you have multiple apps on your server? If so, the app you are looking at and the app the data is has been sent to can be different. Can you verify that?

   Also a small guide for these kind of issues: https://support.count.ly/hc/en-us/articles/900000908046-Getting-Started-with-SDKs#h_01HABSX9KXE6YKVETHDWPP8J3K
2. cherpake commented on May 23, 2024

   

   cherpake

   on May 23, 2024

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   @turtledreams Hey, thanks for responding.
   Checked again and the right app is selected, Crashes view is empty but in the incoming logs I have this

   {
   "app_key":
   "fa31a6c00afd2a8871880b41a6c6a7b070396fc2",
   "device_id":
   "CLY_AFDD29ECC45D4BE4BE7791D1D336D0B2",
   "t":
   "3",
   "sdk_name":
   "csharp-net45",
   "sdk_version":
   "24.1.0",
   "timestamp":
   "1716446275411",
   "dow":
   "4",
   "hour":
   "6",
   "tz":
   "180",
   "av":
   "2024.11",
   "crash":
   "{"_os":"Windows 10 Pro","_os_version":"10.0.22631","_resolution":"2560x1440","_app_version":"2024.11","_ram_current":10489634816,"_ram_total":33970991104,"_online":true,"_name":"Object reference not set to an instance of an object.","_error":" at Remote_for_Windows.SettingsForm.resetComputerIdButton_Click(Object sender, EventArgs e) in D:\\source\\win\\Remote for Win\\SettingsForm.cs:line 568\r\n at System.Windows.Forms.Control.OnClick(EventArgs e)\r\n at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)\r\n at System.Windows.Forms.Control.WmMouseUp(Message",
   " m, MouseButtons button, Int32 clicks)\r\n at System.Windows.Forms.Control.WndProc(Message":
   "",
   " m)\r\n at System.Windows.Forms.ButtonBase.WndProc(Message":
   "",
   " m)\r\n at System.Windows.Forms.Button.WndProc(Message":
   "",
   " m)\r\n at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)","_nonfatal":false,"_logs":"","_run":14,"_custom":{}}":
   "",
   "rr":
   "1"
   }
   
3. cherpake commented on May 23, 2024

   

   cherpake

   on May 23, 2024

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   By the way for some reason Windows 11 Pro is detected as Windows 10...
4. cherpake commented on May 23, 2024

   

   cherpake

   on May 23, 2024

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   If this helps - this appears in the logs:

   Parse crash JSON failed {"_os":"Windows 10 Pro","_os_version":"10.0.22631","_resolution":"2560x1440","_app_version":"2024.11","_ram_current":10246144000,"_ram_total":33970991104,"_online":true,"_name":"Object reference not set to an instance of an object.","_error":"   at Remote_for_Windows.SettingsForm.resetComputerIdButton_Click(Object sender, EventArgs e) in D:\\source\\win\\Remote for Win\\SettingsForm.cs:line 568\r\n   at System.Windows.Forms.Control.OnClick(EventArgs e)\r\n   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)\r\n   at System.Windows.Forms.Control.WmMouseUp(Message /i?app_key=fa31a6c00afd2a8871880b41a6c6a7b070396fc2&device_id=CLY_AFDD29ECC45D4BE4BE7791D1D336D0B2&t=3&sdk_name=csharp-net45&sdk_version=24.1.0&timestamp=1716445747510&dow=4&hour=6&tz=180&av=2024.11&crash=%7B%22_os%22:%22Windows%2010%20Pro%22,%22_os_version%22:%2210.0.22631%22,%22_resolution%22:%222560x1440%22,%22_app_version%22:%222024.11%22,%22_ram_current%22:10246144000,%22_ram_total%22:33970991104,%22_online%22:true,%22_name%22:%22Object%20reference%20not%20set%20to%20an%20instance%20of%20an%20object.%22,%22_error%22:%22%20%20%20at%20Remote_for_Windows.SettingsForm.resetComputerIdButton_Click(Object%20sender,%20EventArgs%20e)%20in%20D:%5C%5Csource%5C%5Cwin%5C%5CRemote%20for%20Win%5C%5CSettingsForm.cs:line%20568%5Cr%5Cn%20%20%20at%20System.Windows.Forms.Control.OnClick(EventArgs%20e)%5Cr%5Cn%20%20%20at%20System.Windows.Forms.Button.OnMouseUp(MouseEventArgs%20mevent)%5Cr%5Cn%20%20%20at%20System.Windows.Forms.Control.WmMouseUp(Message&%20m,%20MouseButtons%20button,%20Int32%20clicks)%5Cr%5Cn%20%20%20at%20System.Windows.Forms.Control.WndProc(Message&%20m)%5Cr%5Cn%20%20%20at%20System.Windows.Forms.ButtonBase.WndProc(Message&%20m)%5Cr%5Cn%20%20%20at%20System.Windows.Forms.Button.WndProc(Message&%20m)%5Cr%5Cn%20%20%20at%20System.Windows.Forms.NativeWindow.Callback(IntPtr%20hWnd,%20Int32%20msg,%20IntPtr%20wparam,%20IntPtr%20lparam)%22,%22_nonfatal%22:false,%22_logs%22:%22%22,%22_run%22:4,%22_custom%22:%7B%7D%7D&rr=2 
   
5. turtledreams commented on Oct 16, 2026

   

   turtledreams

   on Oct 16, 2026

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   @cherpake Thanks for the logs, they pinpointed it. Your stack trace contains & (Message& m), and 24.1.0 sent crash reports without URL-encoding them. The server cut each report at the first & and couldn't read it, while still answering "Success". This was fixed in 24.1.1. Windows 11 being reported as Windows 10 was fixed in 25.4.1. Updating to the latest version fixes both. Closing this; feel free to reopen if you still see it after updating.
6. turtledreams

   closed this as completedon Oct 16, 2026