[FEATURE] - "Quick Assist" app for ad-hoc support of unmanaged devices.

[bitbound]

This is a draft. Thoughts:

• A single-file app that will allow connecting to unmanaged devices.
• I don't know yet how similar it will be to Remotely/TeamViewer/Quick Assist.
  • I want to implement it in a way that makes it more difficult for scammers to abuse. This is a serious problem with RustDesk.
• A non-customized instance will likely require the end user to type in the remote server and possibly a tenant identifier.
  • I always knew that embedding custom data into an EXE just-in-time during download was a bad idea, which was proven by the issue that happened with ScreenConnect.
  • Customization will require re-compiling with the changes and signing the new binary, using the secure signing flow I've set up through HSM-backed Azure Key Vaults.
• Possibly create a new tab in the UI for pending ad-hoc sessions, which will show a badge indicating how many are waiting.
• You can request access here, then launch into the device access session when approved.

Feel free to leave comments with your thoughts/suggestions! 🙂

[ac2323]

This feature is a must in my opinion and it can be similar to Remotely. However, if I recall correctly, the binary was like 80MB which is fairly large especially for some of us with very poor upload speeds. I think a smaller file would be beneficial.

[j0nathanr]

This is for sure a top feature, although I had a side note that I thought might be worth mentioning. One idea I often come back to is leveraging getDisplayMedia() in modern browsers for unmanaged screen sharing. While not a substitute for remote control, it would allow for remote support by guiding the user via highlights and a colored pointer controlled by the support agent. The user would be directed to a link where they would enter a session code provided by the support agent and consent to screen sharing. All that's needed to end the session is for the user to close the browser tab. No program installation is required since nearly every modern OS is shipped with a modern browser. If anything something like this would be useful to guide the more "challenged" users to actually download and run the single session app for full remote control. As far as I'm aware there are no services aimed towards remote support that offer anything like this